Industrious Online Services Terms and Conditions of Use

Effective Date: July 1, 2026

These terms and conditions of use (“Terms”) constitute a legal agreement between you and the applicable Industrious entity identified below (“Industrious” or “we”) and govern your use of the online services Industrious makes available to you, including our website, member portal, mobile application, and related domains and sites (collectively, the “Site”), as well as your use of any office space managed by Industrious or its subsidiaries or affiliated entities, in each case subject to any rights that applicable law does not allow us to exclude. Through the Site, you may access your Industrious account and make use of features accessible through the Site, including booking tools, account management, and community features (collectively, the "Site Features"), as well as office space, amenities, and related services provided at Industrious locations (the "Membership Services") pursuant to a written agreement executed by Industrious (a “License Agreement”). The Industrious entity with which you are contracting will be identified in your License Agreement or, if you do not have a License Agreement, is Industrious National Management Company LLC. The Site Features and the Membership Services are collectively the "Services."As described under the section heading “Dispute Resolution by Binding Arbitration; Class Action Waiver”, these Terms contain a binding arbitration agreement and class action waiver. You agree to submit any disputes between us exclusively to individual arbitration and not to sue in court.

Industrious may update these Terms from time to time. When we make changes, we will post the revised Terms on this page and update the “Effective Date” above. For material changes, we may provide advance notice by posting a notice on the Site or sending notice to the email address associated with your account. Your continued use of the Site or Services after receiving such notice constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the Site and Services before the changes take effect. For account registration, paid Services, recurring payments, text message communications, and material changes to these Terms, Industrious may require affirmative acceptance, including by click-through, checkbox, electronic signature, or other legally recognized method.

By accessing, using, or registering for the Site or Services, you represent that (a) you are at least 18 years old and (b) you have read and understand these Terms and agree to be bound by them. If you are using the Site or the Services on behalf of a company or other legal entity, the term “you” shall refer to such entity in addition to the individual user, and the individual accepting these Terms on behalf of such entity represents and warrants that he or she has authority to bind the entity to these Terms.

YOU MAY NOT USE THE SITE OR THE SERVICES IF YOU DO NOT AGREE TO THESE TERMS. PLEASE REVIEW THEM CAREFULLY.

1. Privacy Policy

Your privacy is important to us. How we collect, use, disclose, retain, transfer, and otherwise process your information, including personal data, is described in our privacy policy, which is available at https://www.industriousoffice.com/privacy-policy and is incorporated into these Terms.

2. License Agreements

The Services and account-required portions of the Site are available only to those licensees (members) who are at least 18 years of age and have entered into a License Agreement. Site Features that do not require an account (such as browsing location information and general content) are available to all users of the Site. You may also be provided additional terms and conditions or license agreements with respect to specific Services (the “Specific Policies”), which shall apply in addition to these Terms, with the Specific Policies superseding any conflicting terms in these Terms. If there is a direct conflict between these Terms and a License Agreement or Specific Policy, the License Agreement or Specific Policy will control solely with respect to the subject matter of that conflict, except that nothing in these Terms or any License Agreement or Specific Policy limits rights that cannot be limited under applicable law.

3. User Accounts

When you register your online account, Industrious may provide you with user credentials (such as a username and password) to access the account-required portions of the Site. You agree not to give these credentials to anyone else or allow anyone else to use or access the account-required content. You agree to maintain the confidentiality of your credentials and to promptly notify Industrious of any knowledge of unauthorized access to or use of your account. When registering for your account, you must provide true, accurate, current, and complete information about yourself, and you must continue to maintain and update the information you have provided so that it remains true, accurate, current, and complete so long as you continue to use the Site. Anonymous or false identities are not allowed on the Site.

4. Site and Services Contents

Ownership. Each of us shall maintain all rights, title and interest in and to all our respective patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights with respect to both the Site and Services (collectively, “Intellectual Property Rights”). The rights granted to you to use the Site or the Services under these Terms do not convey any additional rights in the Site or the Services, or in any Intellectual Property Rights associated therewith.

Limited License. Upon registering for the Site or the Services and upon the condition that you comply with all of your obligations under these Terms, Industrious grants you a non-exclusive, non-transferable, revocable license to access and use the Services (for the particular subscription purchased) and the Site, strictly in accordance with these Terms and subject to all the limitations set forth in these Terms.

Trademarks. Industrious, and Industrious’s other product and service names, and logos used or displayed on the Site or through the Services are registered or unregistered trademarks of Industrious (collectively, “Marks”), and you may only use such Marks to identify yourself as a customer and user of the Services; provided you do not attempt, now or in the future, to claim any rights in the Marks, degrade the distinctiveness of the Marks, or use the Marks to disparage or misrepresent Industrious, its services or products. The Site may contain third-party trademarks, service marks, graphics, and logos.

Confidentiality. In the course of using the Site or the Services, you may be exposed to information of a confidential or proprietary nature belonging to Industrious, including but not limited to information regarding the Services and related technology, or information regarding our business, financial, or marketing activities. You agree that you will not disclose any such information to any third party without our express written consent, and that you will not use such information except as expressly authorized by Industrious.

The Site may include interactive and social networking features through which users can submit images, audio or visual content, reviews, posts, comments, messages, links, favorites, or the like. The Site may also include features that allow non-members to send email and other types of messages to Industrious. You acknowledge, understand, and agree that we are not responsible for content posted by any user, including content that violates these Terms, and you browse the Site at your own risk. The display of user-submitted content on the Site does not constitute an endorsement of any such content or the user. You remain responsible and liable for any content you submit using the Site. You may not submit any content that is offensive, threatening, harmful, infringing of another’s proprietary rights, unlawful, or otherwise objectionable in Industrious’s sole discretion. No submission sent to us will be considered or treated as confidential information. We do not pre-screen submissions and we will have no obligation to read any particular submission submitted or sent to us. By submitting or sending a submission to us, you: (i) represent and warrant that the submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such submission have been waived, and (ii) you grant us a royalty-free, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such submission (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed, in connection with operating, promoting, and improving the Site and Services, with or without your name. Nothing in these Terms permits Industrious to use personal information except as described in our Privacy Policy or otherwise permitted by applicable law.

Third-Party Content. The Site may include access to content created, owned, or controlled by third parties (including you or other members). The Site may also link to third parties’ websites. While we may make these available to you, they are not under our control and we are not responsible for their content, nor do we guarantee their accuracy or availability to you. You may be required to agree to such third parties’ terms and conditions in order to use or access their content or websites. Accordingly, we encourage you to review the terms of use and privacy policies, if any, associated with third-party content or websites.

5. Prohibited Conduct

Users of the Site and Services may not:

· modify, alter, reverse engineer, or create derivative works of this Site or its contents;
· distribute to third parties or publicly display the Site contents or use any portion thereof for commercial purposes, except as expressly authorized;
· scrape, copy, download, use, distribute, train artificial intelligence or machine learning models on, or otherwise extract (whether or not for commercial purposes) any other member’s personal information or any list or directory of members, except as expressly authorized;
· send other users of the Site spam, surveys, contests, chain letters, pyramid schemes, or other unsolicited bulk or junk messages;
· remove, modify, or obscure any copyright, trademark or other proprietary notice;
· gain access to any portion of this Site for which you do not have authorized access;
· interfere with or interrupt the operation of this Site (including without limitation through denial-of-service attacks);
· harm Industrious or any user of this Site, through hacking, data mining, the use of viruses or other malware, or any other means;
· probe, scan, test, bypass, or circumvent the security, authentication, rate limits, or access controls of the Site without our prior written authorization;
· otherwise use or access this Site, its contents, or any connected network, system, or database, in any way not authorized by these Terms or in violation of any law, including export controls, sanctions laws, anti-spam laws, privacy laws, consumer protection laws, or laws prohibiting unlawful, fraudulent, harassing, defamatory, doxing, impersonating, hateful, violent, exploitative, or infringing content; or
· attempt any of the foregoing actions.

Industrious may suspend, restrict, or terminate your access to the Site or Services if we reasonably believe that you have violated these Terms, violated applicable law, infringed third-party rights, created security or operational risk, failed to pay amounts when due, or otherwise used the Site or Services in a manner that may expose Industrious, its affiliates, its licensors, its suppliers, or other users to liability or harm.

We reserve the right to cancel or modify bookings where it appears that a potential or current member has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the bookings contain or resulted from a mistake or error, or from an attempt to circumvent Industrious policies, terms or conditions. You understand that overuse or abuse of the member portal or similar reservation tools on the Site may result in your being denied access to our locations and the Site and the Services.

6. Indemnification

You agree that you remain responsible for the content that you submit or send using the Site. You agree to defend, indemnify, and hold harmless Industrious and its affiliates, and their employees, contractors, directors, managers, officers, and representatives, from and against any damages, losses, or costs (including reasonable attorneys’ fees) arising from or relating to: (i) your content; (ii) your use of the Site or Services; (iii) your violation or infringement of any right of a third party or any applicable law in connection with the Site or Services; (iv) any property damage or personal injury caused by you; or (v) your breach of these Terms. Industrious may control the defense and settlement of any such claim, provided that Industrious will not consent to any settlement that imposes liability, admission, or obligation on you without your prior written consent, and you will reasonably cooperate with Industrious in defending the claim. You may not settle any claim in a manner that imposes liability, admission, payment, or obligation on Industrious without our prior written consent. Your obligations under this Section apply to the maximum extent permitted by applicable law.

7. Disclaimer of Warranty

EXCEPT FOR ANY WARRANTIES, GUARANTEES, RIGHTS, OR REMEDIES THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, THE SITE AND ALL CONTENT THEREIN, AND ANY PRODUCTS AND SERVICES OFFERED THROUGH THE SITE, ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. INDUSTRIOUS AND ITS LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. INDUSTRIOUS DOES NOT WARRANT THAT THE SITE OR THE SERVICES WILL BE ACCURATE, COMPLETE, RELIABLE, AVAILABLE, ERROR-FREE, OR MEET YOUR NEEDS.

8. Limitations of Liability

To the maximum extent permitted by law, and notwithstanding any other provision of these Terms, Industrious will not be liable for any indirect, special, exemplary, or consequential damages, whether in contract, in tort (including negligence), or otherwise, including for loss, corruption, or inaccuracy of data, lost profits, lost business, cost of procurement of substitute goods or services, or liability or injury to third persons, whether foreseeable or not and regardless whether Industrious has been advised of the possibility of such damages.

Industrious's aggregate liability for damages under these Terms arising from the Site Features shall be limited to the lesser of (i) actual damages incurred, or (ii) actual fees paid to Industrious in the trailing 12-month period prior to the claim (or in the event of no fees paid, $100). Limitation of liability with respect to the Membership Services shall be governed by the applicable License Agreement.

***Jurisdiction Specific Liability Provisions.***Nothing in these Terms excludes, restricts, or modifies any right, remedy, warranty, guarantee, or other protection that cannot lawfully be excluded, restricted, or modified under applicable law in your jurisdiction. Where applicable law permits Industrious to limit a remedy, Industrious limits its liability to the fullest extent permitted by that law.

If you are a consumer in Australia subject to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010, our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If you are a consumer in the United Kingdom subject to the Consumer Rights Act 2015, nothing in these Terms affects your statutory rights under such law, including the right to receive services performed with reasonable care and skill.

9. Dispute Resolution by Binding Arbitration; Class Action Waiver

Agreement to Arbitrate**.** By using this Site and our Services, you agree that any dispute or claim relating to your use of this Site or any Industrious products or Services, including the breach, termination, validity, or arbitrability of these Terms, that cannot be resolved through the informal resolution process below, will be finally settled by confidential, binding arbitration rather than in court.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow these Terms as a court would.

Informal Resolution**.** Before initiating any arbitration or legal proceeding, you must first contact Industrious support to allow Industrious the opportunity to resolve your concern. If Industrious support is unable to resolve the issue, you must submit a written notice of dispute ("Notice of Dispute") to:

Industrious National Management Company LLC
Attention: Legal Department 215 Park Avenue South, 12th Floor
New York, NY USA 10003
With a copy to (which shall not constitute notice): legal@industriousoffice.com

The Notice of Dispute must include: (a) your name, phone number, and account email address; (b) a description of the dispute; (c) the specific amount claimed and the basis for its calculation; and (d) the relief sought. A Notice of Dispute that does not include all required information will be considered incomplete, and the Informal Resolution Period will not begin until a complete Notice of Dispute is received.

Upon receipt of a complete Notice of Dispute, Industrious will have sixty (60) days to investigate and respond (the "Informal Resolution Period"). If we request a settlement conference during the Informal Resolution Period, you will cooperate in good faith to schedule such conference by phone or videoconference. Any applicable statute of limitations will be tolled from the date a complete Notice of Dispute is received through the expiration of the Informal Resolution Period. The parties may mutually agree in writing to extend the Informal Resolution Period, and any applicable statutes of limitations will remain tolled for any such additional period. No arbitration demand may be filed until the Informal Resolution Period has expired.

Opt-Out. You may opt out of the arbitration and class action waiver provisions in this Section 9 by sending written notice to arbitrationnotices@industriousoffice.com within thirty (30) days of first accepting these Terms. Your notice must include your name, email address associated with your account (if any), and a statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the courts specified in this Section 9 for your region. Opting out will not affect any other provision of these Terms.

If Industrious makes a material change to this Section 9, you may reject the change by sending notice to the same email address within thirty (30) days of the change. If you reject the change, the version of Section 9 you previously accepted will continue to apply.

Arbitration Rules by Region.

(a) North and South America. If you are based in North or South America, the arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its then-current Commercial Arbitration Rules, by a single neutral arbitrator. The seat of arbitration will be New York, New York. The Federal Arbitration Act and federal arbitration law apply to this agreement. You and Industrious each waive the right to a jury trial. Either party may seek equitable relief from any court of competent jurisdiction located in New York County, New York (or, for users located in Canada, a court of competent jurisdiction located in Toronto, Ontario). Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. If the AAA is unable or unwilling to administer the arbitration in accordance with this Section, the arbitration shall be administered by JAMS under its then-current comprehensive arbitration rules, or by such other arbitration provider as the parties may mutually agree upon in writing. These Terms will be governed by the laws of the State of New York, without regard to conflict-of-law principles.

(b) Asia-Pacific. If you are based in a country in the Asia-Pacific region (including, without limitation, Singapore, Australia, Thailand, Japan, Hong Kong, India, South Korea, and New Zealand, or any other territory commonly recognized as falling within the Asia-Pacific geographic region), the arbitration will be administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules then in force. The seat of arbitration will be Singapore. The tribunal will consist of one (1) arbitrator. The language of the arbitration will be English. These Terms will be governed by the laws of Singapore, without regard to conflict-of-law principles. Either party may seek equitable relief from any court of competent jurisdiction in Singapore.

(c) Europe, the Middle East, and Africa. If you are based in a country in Europe, the Middle East, or Africa ("EMEA"), the arbitration will be administered by the London Court of International Arbitration ("LCIA") in accordance with the LCIA Arbitration Rules then in force. The seat of arbitration will be London, England. The tribunal will consist of one (1) arbitrator. The language of the arbitration will be English. These Terms will be governed by the laws of England and Wales, without regard to conflict-of-law principles. Either party may seek equitable relief from any court of competent jurisdiction in England.

(d) All Other Regions. If you are based in a country not covered by Sections 9(a) through 9(c), the arbitration will be administered by the International Chamber of Commerce ("ICC") in accordance with the ICC Arbitration Rules then in force. The seat of arbitration will be London, England. The tribunal will consist of one (1) arbitrator. The language of the arbitration will be English. These Terms will be governed by the laws of England and Wales, without regard to conflict-of-law principles. Either party may seek equitable relief from any court of competent jurisdiction in England.

Prevailing Party**.** In any arbitration or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover reasonable attorneys' fees and costs from the non-prevailing party, in addition to any other relief awarded.

Class Action Waiver. Any proceeding to resolve any dispute in any forum will be conducted solely on an individual basis. Neither party will assert any claim against the other on a class, consolidated, or representative basis, and neither party will pursue or participate in any claim against the other in a private attorney general capacity. No proceeding will be combined with another without the prior written consent of all parties to all affected proceedings. The arbitrator will have no authority to consolidate claims or to award relief to any person or entity other than the individual claimant.

If a court of competent jurisdiction determines that this class action waiver is unenforceable as to a particular claim or request for relief, that claim or request for relief will be severed and may proceed in court, but only after the arbitrator has issued an award on all remaining arbitrable claims.

Consumer Protection. Notwithstanding anything to the contrary in this Section 9, if you are a consumer residing in a jurisdiction whose mandatory consumer protection laws prohibit pre-dispute mandatory arbitration requirements or class action waivers, and you are subject to such laws, the arbitration and class action waiver provisions in this Section 9 do not apply to you. In such cases, disputes will be resolved in the courts of your habitual residence in accordance with the mandatory consumer protection laws of your jurisdiction.

For purposes of this Section, 'based in' refers to the principal place of business of the entity (if you are using the Site on behalf of an entity) or your country of habitual residence (if you are an individual).

10. Governing Law

These Terms will be governed by and construed in accordance with the governing law specified in Section 9 applicable to your region. If no regional provision applies, these Terms will be governed by the laws of the State of New York, without regard to conflict-of-law principles.

You agree to comply with all applicable laws governing your use of the Site.

To the maximum extent permitted by applicable law, any action or proceeding arising out of or relating to these Terms or the Site must be brought within one (1) year after the claim or cause of action arises.

Exclusive jurisdiction and venue for any dispute or claim arising out of or relating to these Terms or the Site will be as specified in Section 9 for your region. The judgment of the arbitrator may be enforced by the courts at the seat of arbitration specified in Section 9, or any other court having jurisdiction over you.

11. Export Controls and Sanctions.

The Site is operated from the United States, and some software or content may be subject to U.S. export controls. You may not download or export any software or content from the Site (i) into any country subject to a U.S. or U.N. embargo or sanction, or (ii) if you are listed on the U.S. Treasury Department's list of Specially Designated Nationals, the U.S. Commerce Department's Table of Deny Orders, or any comparable restricted party list. By using the Site, you represent that you are not located in, under the control of, or a national or resident of any such country and are not on any such restricted list.

12. General

Entire Agreement. These Terms, together with any applicable License Agreement or Specific Policies, constitute the final, complete, and exclusive agreement and understanding of the parties relating to the use of the Site and the Services, and supersede and merge all prior discussions between the parties pertaining thereto. Industrious will not be deemed to have entered into any contract or agreement on the basis of industry custom or standards or on the basis of any communications that do not result in an express written agreement signed by Industrious. Absent an express written agreement signed by Industrious, Industrious will not be deemed to have entered into any license agreement, sale, brokerage, finder, commission, or other real estate transaction with you. Industrious is under no obligation to negotiate any transaction with you, including without limitation, any lease or sale of real property, and may terminate in its sole and absolute discretion any ongoing negotiations.

Rights and Remedies. The rights and remedies provided to Industrious in these Terms are cumulative and in addition to any other rights and remedies available to it at law or in equity. Industrious’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Assignment. You may not assign or delegate your rights or duties under these Terms without our express prior written consent. We may assign or delegate our rights or duties under these Terms in our sole discretion, including in connection with a merger, acquisition, reorganization, financing, sale of assets, transfer to an affiliate, or engagement of service providers, provided that any assignment will not materially reduce your non-excludable rights where such limitation is required by applicable law. Subject to the foregoing, these Terms shall inure to the benefit of each party’s permitted successors and assigns.

Severability. In the event that any provision of these Terms shall be determined to be illegal or unenforceable, that provision will be limited, reformed, or eliminated to the minimum extent necessary so that all other provisions shall otherwise remain in full force and effect and enforceable.

Relationship of the Parties. Nothing herein will be construed to create a partnership, joint venture, or agency relationship between the parties, and neither party by virtue of these Terms will have any right, power, or authority to act or create any obligation, expressed or implied, on behalf of the other party.

Survival. Sections 4, 6, 7, 8, 9, 10, and 11 will survive the termination or expiration of these Terms for any reason.

Headings. Headings herein are for convenience of reference only and shall not affect interpretation of these Terms.

13. General contact information

For questions regarding this Site or your use of this Site or the Services, please email us at sitesupport@industriousoffice.com.

14. Accessibility

Industrious is committed to making the Site accessible to individuals with disabilities in accordance with applicable accessibility standards. If you experience difficulty accessing any part of the Site, please contact us using the information in Section 13, and we will work to provide the information or service through an alternative method.

15. Availability and Legal Notices

The products and services available through the Site may not be available in your country. We make no representation that the Site or Services are appropriate or available for use in any particular location. Those who access the Site do so on their own initiative and are responsible for compliance with applicable local laws. If use of the Site or any content or services offered through it violates any applicable law in your jurisdiction, you are not authorized to use the Site and must exit immediately.

Legal notices for each applicable Industrious location, including required entity identification and regulatory disclosures, can be found at the bottom of the applicable location page on our website.